55% Increase in Scheduling Efficiency
Services
BrightFix Technical Services underwent a complete technical infrastructure overhaul to elevate their scheduling efficiency when it came to home and technical repairs.
The Problem:
BrightFix Technical Services, a leading home services provider in Dubai, UAE, struggled with an overwhelmed dispatch team due to manual scheduling processes. High call volumes during peak hours created long hold times, frequent missed calls, and delays in assigning technicians by service type and location. These inefficiencies reduced customer satisfaction, weakened technician utilisation, and caused BrightFix to miss out on significant revenue opportunities in Dubai’s fast-paced home services market.
The Solution:
A multilingual AI scheduling agent was deployed to fully automate technician booking across Dubai, intelligently routing jobs by ZIP code, service category, and real-time technician availability. The system handled inbound calls, captured all service details, and instantly synced confirmed bookings to BrightFix’s internal CRM and calendar. With features including dynamic routing, service-type recognition, calendar/CRM synchronisation, and bilingual voice handling, the AI agent eliminated operational bottlenecks and ensured a faster, smoother, and more consistent customer experience.
The Results:
BrightFix achieved a 55% increase in scheduling efficiency, supported by a 30% reduction in administrative costs (≈ $12,000 saved annually) and the recovery of 40 hours per week, totalling roughly 2,080 hours per year. Missed appointments dropped by 70%, adding more than $50,000 in new billable revenue and effectively replacing the workload of a full staff position. Overall, the company realised an estimated 3.8x first-year ROI as scheduling speed doubled, call abandonment fell below 5%, and technician utilisation improved significantly.
$50,000
Added Revenue
$12,000
Saved Annually
2,080 Hours
Saved Per Year
3.8x
ROI