$65,000+ in Added Revenue in 60 days
Services
Undergoing the complete digital overhaul through implementation of a customised AI system for reduction in missed job and revenue opportunities.
The Problem:
Despite Apex Roofing Solutions’ strong reputation, high-quality workmanship, and established presence in the Dallas and Acworth roofing markets, the company faced a significant operational challenge. Although their branding, website, and client base were already well-developed, Apex continued to rely on an outdated manual booking and follow-up system. This led to inconsistent communication, missed roof inspection appointments, and delayed responses to incoming inquiries. As a result, potential customers often turned to competing roofing companies, while existing clients experienced service gaps that reduced their willingness to continue working with Apex. These inefficiencies created a high churn rate and caused the business to miss out on substantial revenue opportunities, limiting its ability to fully realise its mission and vision for industry dominance.
The Solution:
To solve the communication gaps Apex Roofing Solutions faced, an advanced AI voice agent was integrated into their existing CRM and intake system for real-time scheduling and lead management. Trained on roofing-specific jargon and inspection processes, the agent handled inbound/outbound calls, 24/7 service requests, and automated appointment booking with precision. A tailored n8n workflow was also implemented to automate administrative tasks including invoice filing and report generation. The system became fully operational within its first month, driving immediate operational efficiency.
The Results:
Apex Roofing Solutions saw immediate operational uplift after implementing the AI voice agent and automated workflows. The company doubled its appointment capacity, reduced missed calls by 75%, and experienced a strong increase in booked roof replacements and exterior service upgrades. Tailored call flows and CRM-driven automation eliminated repetitive scheduling tasks while still delivering a personalised homeowner experience grounded in proper roofing terminology. Scheduling efficiency improved by up to 48%, alongside a 42% reduction in hiring costs and the recovery of 30 hours per week, totalling 1,560 hours saved annually. In financial terms, the improvements translated into an estimated $65,000 in newly booked jobs each year, plus an additional $22,000 saved from replacing a full-time receptionist with a 24/7 AI voice agent. Overall, Apex achieved an estimated 3.2x ROI within the first year.
$65,000+
Increase in Revenue in 60 Days
75%
Reduced Missed Calls
42%
Reduction in Hiring Costs
1,560
Hours Saved Annually
$22,000
Saved in Manual Labour Costs